Golang Job: Maintenance Engineer

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Job Skills

Company

Red Hat Software
Spain

Location

Remote Position
(From Everywhere/No Office Location)

Job type

Full-Time

Golang Job Details

About the job:
The Red Hat Customer Success Support team is looking for a Software Maintenance Engineer with a solid background in Platform-as-a-Service (PaaS) technologies to join our Enhanced Support for Red Hat OpenShift team. In this role, you will provide high-level technical support and sustaining engineering services to dedicated enterprise customer accounts to help maximize up-time and reduce IT costs. Support Delivery (SD) is Red Hat's customer facing support team. We provide high quality technical support to Red Hat customers around the globe across all Red Hat product lines, resolving issues quickly and efficiently. You’ll collaborate with our customers, top developers, architects, and operations teams to troubleshoot complex and challenging issues. You'll partner closely with development engineering teams and work alongside some of the brightest developers in the open source community. You will also work with Red Hat’s key strategic cloud partners to jointly solve multi-vendor customer issues. This position is a great opportunity to join a fast-growing enterprise software and services company and the leader in open source software. Successful applicants must reside in a country where Red Hat is registered to do business.
What you will do:
  • Serve as the direct contact and adviser for customer inquiries about Red Hat OpenShift Container Platform through our Customer Portal as well as by phone and using remote access tools
  • Deliver an exceptional customer experience by using professional communication, applying existing knowledge, and deep troubleshooting to resolve a variety of issues
  • Analyze issues to identify problem areas and effectively communicate corrective actions and resolutions to customers in a professional and timely manner
  • Collaborate with other support engineers and other internal teams and external parties during the problem resolution process
  • Document diagnostic steps and create reusable solutions for future incidents
  • Be available to perform weekend shift duties on a rotational schedule when needed
  • Contribute to regional or global initiatives or projects if needed
What you will bring:
  • Experience with automation tools or scripting languages like Ansible, Bash, or Python
  • Experience with networking technology through server, switch, or appliance configuration, key networking protocols, tunneling technologies, switching, and routing
  • Solid networking basics like TCP and IP in Linux networking
  • Proficient in Linux operation and administration
  • Ability to quickly learn new technologies
  • Experience with container-related technologies like Docker, Podman, Linux Containers, cri-o, and runC
  • Familiarity with open source projects like Git workflows
  • Good written and verbal communication skills in English
  • Open source mentality and a passion for open source
  • Excellent troubleshooting skills
  • Ability to correlate errors with code and create reproducer environments and open bug reports
  • Ability to translate between customer needs and requirements and Red Hat's team of developers

The following are considered a plus:

  • Experience with Kubernetes technologies like etc-d, Kubernetes API, and operators
  • Experience with Red Hat OpenShift Container Platform
  • Experience with software defined networking on Linux, Open vSwitch (OVS), and Open Virtual Network (OVN)
  • Experience using, supporting, or troubleshooting various virtual network functions (VNFs) or cloud-native network functions (CNFs)
  • Red Hat Certified Engineer (RHCE) qualification or equivalent Red Hat Enterprise Linux (RHEL) knowledge
  • Telco-specific knowledge and experience in high availability, performance characterization and optimization, network functions virtualization (NFV) architecture, edge designs, and O-RAN architecture
  • Experience with Golang and OpenShift Operator development
  • Understanding of open source development models
  • Ability to work as part of a team and focus on customers and fixing their issues


#LI-REMOTE #LI-PN1


About Red Hat:
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.
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